General terms and conditions

GENERAL CONDITIONS

A guest is required to confirm in person or in writing that he/she fully understands and accepts General conditions of reservations described in this page. Upon registration, as a reservation confirmation, the traveller pays 30% of the costs of the travel arrangement, while the rest is paid in a travel agency Aventura on arrival at the accommodation -only cash.

Payment options are credit cards /American Express, MasterCard, Visa/ or bank transfer. Any other payment option must be firstly agreed with the staff of the Aventura.

 

PRICE OF THE SERVICES

Price of the service shall be specifically described in the itinerary. Extra services not included in the price are to be paid individually by the guest and ordered on request at the moment of registration or payed for on the spot as agreed.

 

CHANGING THE PRICE

Aventura holds the right to change the price if exchange rate fluctuations force an increase of the price as agreed at the moment of issuing the prices (over 0,5 %) or changes of the partner fees. Notifications on price change are to be made in person or in writing by the Aventura. Prices shown are the result of an agreement between Aventura and its partners and may differ from the prices shown on the spot of the visited destination.

 

TRAVEL DOCUMENTS

Travel documents shall be sent to a guest by Internet or by post (as agreed) including the confirmation, in case a reservation is guaranted with advance payment.

 

CATEGORIZATION AND DESCRIPTION OF ACCOMMODATION

Offered accommodation shall be described in compliance with an official categorization effective in Republic of Croatia at the moment of issuing the itinerary, according to information received by Aventura and its partners. Aventura shall not be liable for any information received in person or in written form by the third party other than services stated in the itineraries. Aventura shall not be liable for any errors and omissions in the information provided by its business partners.

 

APARTMENT AND HOTEL ACCOMMODATION

Room arrangement shall be defined by the reception at the place of stay. Unless a guest hasn't specifically booked a room having extra facilities on request he/she must accept any type of officially registered accommodation described in the itinerary and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 10 a.m. on the day of completion of the service, longer retention agrees to pay for another day. Arrivals later than 7 p.m. must be notified in advance unless stated differently. Pets are allowed in individual cases with an additional payment. If you decide to cancel your contracted accommodation earlier, you must pay the entire room reservation.

CANCELLATION BY THE GUEST

In case the reservation has been cancelled by the guest 28 days before arrival, we will return the advance 20 % decreased (expenses of cancellation); otherwise, Aventura holds the right for cancellation retained 30% the advance. All of the aforesaid fees will apply in case of change the departure date,changing a accommodation unit, i.e. room type. In case a guest finds a new user for the same reservation Aventura charges only the cost of replacement.

 

DOCUMENTS

It is the guest's sole and exclusive responsibility to have all the required documents for the travel. In case a guest fails to produce a valid document and if Aventura suffered a damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Aventura assumes no responsilbilty if any customs or police officers or any other country authorities deny a guest entry into their country.

 

CURRENCY AND CUSTOMS REGULATIONS

Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are traveling across.

 

CLAIMS

It is in the guests' interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Aventura is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Aventura duty to lodge a written decision against the claim. Aventura shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within a said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Aventura shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Rijeka for final settlement. Applicable law shall be Croatian law.

 

AVENTURA OBLIGATIONS

Aventura shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of successful manager as well as for protection the guests' rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Aventura shall carry out as described except in case of force majeure, bad weather or changed circimstances. If possible in such cases an alternative services will be provided. Aventura is not obliged to offer the services that are not specifically described in these Conditions.

 

GUESTS OBLIGATIONS

Guest is obliged to fulfill the conditions personally in compliance with regulations of Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising of the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by individual or legal person to whom a damage was caused.

 

FINAL PROVISIONS

These General conditions are subject to an Agreement between a guest and Aventura Unless otherwise stated in the itinerary no alterations of any term of these General Conditions are allowed. With advance payment, a guest is considered to have agreed and accepted these Terms and conditions of reservation.